Effective date: August 1, 2026
This website is a marketing and service-request channel for Pell City Heating & Cooling, Inc. The website operator collects requests and routes them to Pell City Heating & Cooling so the company can review, schedule, quote, and perform heating and air services. This policy describes how information submitted through the website, tracked phone line, or optional text messaging is handled.
When you submit a service request, we collect the information you provide, including your name, phone number, service address or town, requested service, timing, and any notes you add.
We collect technical information needed to understand website use and identify which page or domain produced a request. This can include pages viewed, buttons clicked, form progress, time on page, referring website, IP address, approximate city or region, and browser type. Identifiers may be stored in local or session storage and can be removed by clearing browser data. Calls to the tracked number are handled by Twilio, which records the caller's number, call time, duration, and source for response and attribution.
Information is used to respond to the request, confirm service-area coverage and availability, schedule a visit, prepare an estimate, provide requested service updates, measure marketing performance, and maintain business records.
Mobile information, text-messaging originator opt-in data, and consent are not shared with third parties or affiliates for their marketing or promotional purposes. SMS consent data is not sold.
Text-message opt-in is optional and is collected only when you check the consent box while submitting a request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
The website operator shares request information with Pell City Heating & Cooling, Inc. so the company can contact you and provide the requested service. Service providers used to operate the website, phone line, forms, messaging, analytics, email, hosting, or business records may process information only for those operational purposes. Information is not sold or rented for unrelated third-party marketing.
Request and service records are kept only as reasonably needed for customer service, business operations, legal obligations, and dispute resolution. Reasonable administrative and technical safeguards are used, but no online system can promise absolute security.
Questions about this policy or your data may be directed to Pell City Heating & Cooling, Inc., 331 Cogswell Ave, Pell City, AL 35125, at (205) 338-2820.